A program managed by Interfaith Works, EAC is a network of providers who deliver emergency assistance to needy residents of Montgomery County and includes public agencies, congregations, grassroots local assistance groups, and other human service providers groups.

MISSION

We are a caring and compassionate network of community-based organizations that help people in crisis.  We provide collaborative solutions with courtesy and concern.  As a network of emergency assistance providers throughout Montgomery County, the Emergency Assistance Coalition (EAC) is committed to providing the best possible service to Montgomery County residents. We believe that the residents seeking our services have a right to apply for and receive our services with dignity, respect and in a judgment-free environment.  In short, we seek to be a trusted helpful network of providers committed to serving our community with empathy, sensitivity and integrity.

EAC SERVICE PROTOCOL

As a network of emergency assistance providers throughout Montgomery County, the Emergency Assistance Coalition (EAC) is committed to providing the best possible service to the Montgomery County residents seeking our help. In order to serve our community well, we endeavor to deliver our services compassion and efficiency according to guidelines articulated in the Emergency Assistance Coalition Service Protocol provide our assistance with compassion and efficiency. Within the guidelines of our Protocol, we share service information with member agencies and member congregations to avoid duplication of service, save the agency and clients’ time, and verify and demonstrate need. The guidelines are based on trust and responsibility. They express our expectations of EAC member agencies providing the services and of Montgomery County residents seeking our services.

Our Obligations to Our Clients

Professionalism
Respect
Honesty
Courtesy
Concern
Nondiscrimination and fair treatment
Confidentiality
Disclosure of agency services and policy and the right to file a grievance
Appropriate Referrals
Keeping appointments
Timely response (within 24 hours during business days)

Our Expectations of Our Clients

Respect
Honesty
Courtesy
Cooperation
Compliance with agency policy
Disclosure and verification of information
Polite and inoffensive language/communication
Nonthreatening behavior
Providing signatures on service forms and agreements
Keeping appointments
Timely and truthful submission of required documentation